Information about repairs
Thank you for always using -925-.
At -925-, we repair not only products purchased from our store, but also products purchased from other stores.
If you require repairs, please contact us first.
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Please check before requesting repairs.
• Repairs for the brands we carry will generally be outsourced to the manufacturer.
- If repairs are performed at our affiliated factory, the manufacturer's warranty may be voided.
Please be aware of this in advance
Please check the labor cost table here.
*The price list is an estimate only and may vary depending on the repair work.
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Labor cost schedule
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Repair Request Process
① [Condition check and consultation]
Regarding the item you wish to have repaired,
Please provide the following information.
• Details of the repair you would like done (e.g., resizing, broken chain, damaged parts, etc.)
・Details of the damage (cracks, chips, damaged areas, etc.)
If there are stones, please tell us whether they are artificial stones (zirconia) or natural stones.
• Type of material (indicated on the accessory)
Examples: SV925 / STERLING / K10 / PT900, etc.
* Items without material markings are generally not accepted for repair. * However, this applies only to items from brands we carry.
Even without a marking, we may be able to assist you after investigation.
Please send the above information and photos to the email address below.
→ After reviewing the details, we will provide you with an approximate estimate .
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② [Shipping the product]
If you agree to the estimate,
Please send the item to our store with shipping costs prepaid .
*The final estimate will be provided.
After arrival at the store, the product will be confirmed after inspection at the factory.
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③ [Information on payment and return methods]
We will inform you of the repair cost after the estimate is finalized.
Payment Methods
Bank transfer
・PayPal
*Repair work will begin after payment confirmation.
How to return the item after repair is complete
・Yu-Packet: 385 yen (delivered to mailbox, no date/time specification available)
・Courier service: from 660 yen
(Varies by region; date and time can be specified)
Please let us know your preferred shipping method.
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④ [Start of repair]
We will begin repair work after confirming your payment.
If you have it repaired at the -925- factory, the estimated repair time is about one week .
*This may vary depending on the nature of the repair.
*For manufacturer repairs, the turnaround time varies depending on the manufacturer, so we will check each case individually.
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⑤ [Repair Completed - Returned]
We will process the shipment as soon as the repairs are complete.
We will contact you by email once your order has been shipped.
You can also find information about the repair page here .
Silver accessories, with proper care, can be enjoyed for many years.
"I don't know if it can be repaired." "This might be impossible..."
That's fine.
Please feel free to contact us first.
We will propose the most suitable method possible.
